Guarantee, refunds & returns
We want you to be happy with your purchase and we are here to help you with any questions you may have regarding it. Our first suggestion for every new owner of our devices is to become educated on the piece of equipment you now own, what to expect as far as results, the experience for using it and how to use it to maintain good health for yourself and loved ones into the future.
Each PEMF device manufactured by Orin comes with a 30 day 100% money back guarantee*. Like it or return it within 30 days (in good condition) and receive your money back, no questions.
Shipping charges, if any, for items are non-refundable.
Items that were damaged in shipping or any issues with an item not operating correctly must be reported and the device returned within 7 days of delivery. Shipping costs will be reimbursed if an item is damaged or incorrectly shipped. Please contact us for instructions on how to return something that was damaged in transit or incorrectly shipped to you.
Once you have submitted a request to return via email, please wait for our response and authorization number for the return. Please ensure that the package is fully sealed before shipping back to us to prevent any accidental damage to the item.
*An item that is returned for reasons other than a defect or shipping problem is subject to a 18% or $60.00 restocking fee (whichever is more) to cover handling costs.
If the item is accepted as a return for reasons other than damage due to shipping or other initial order problems or a covered warranty repair (which we will promptly replace for you once we have received the original item back) the cost of the return will be the sole responsibility of the buyer. An authorized return for replacement item sent back to us in a used state (i.e. not new condition) will be charged for shipping.
In general, return shipping costs will not be paid or reimbursed by Orin US, LLC.
If you have any questions or need further information regarding our policies, please feel free to email our Customer Care department – firstname.lastname@example.org.